A. IBAN payments nowadays are as fast as a creditcard payment, so IBAN payments will also be processed the same day.
A. Customers inside the EU or from Switzerland will NOT pay any banking costs.
A. All product prices are inclusive of tax. The price you see is the price you pay
A. We will action your refund immediately, however it may take 3 to 5 days for the funds to be returned to your bank.
A. Only 'Dupos' - we have done this so that your complete journey and purchasing process through our website is completely discreet.
A. We do nothing with your details. We adhere to all regulations set by the Data Protection Act.
A. Some Internet Service Providers route our emails to your JUNK/BULK mailbox, so check there and add our address to your contacts list to ensure you receive all future emails.
A. The Dupoz team will process your order as soon as the payment arrives. We work all weekdays and any payment received by 14.00 hr (NL time) will be dispatched the same day. Orders received during the weekend will be dispatched on the following Monday. It is our priority that you get your male sex toys and other products ASAP.
A. Delivery is between 1-2 days for deliveries to Germany or Belgium. Delivery is 2-4 days for deliveries to the UK, Switzerland and Scandinavia and 3-5 days to all other Countries inside the EU.
A. We take pride in all the male sex toys and other products we sell, so we pack them with care. They will arrive in secure and discreet packaging.
A. If you are not around when your local delivery service is trying to deliver, they will leave a calling card. This will allow you to make further delivery arrangements or arrange collection. Sometimes they deliver the parcel to a shop nearby and notify this on the card, but this you can also see in the tracking details.
